Shipping policy
Shipping Policy
Thanks for shopping with SOL. Here's everything you need to know about how and when your order arrives.
Order Processing
Selected colours and sizes are held in stock in Saratoga and dispatch in 2–5 business days. Other clothing variants are made to order and require 14–21 days for production before shipping. Select your colour and size on the product page to see its current availability. Orders placed on weekends or holidays begin processing on the next business day. You will receive a confirmation email with tracking as soon as your order ships.
Delivery Times
Once your order ships, standard delivery takes 2-5 business days within the United States. Production or dispatch time is additional to transit time. For in-stock items, allow 2–5 business days for dispatch plus 2–5 business days for US transit. Made-to-order items require 14–21 days production plus 2–5 business days US transit. Orders to Canada and India take longer in transit. Carrier delays, customs processing, severe weather, and peak holiday periods can occasionally add time.
Shipping Rates
- United States. Free standard shipping on orders $75 and above, applied automatically at checkout with no code needed. Orders under $75 are charged a flat $8 standard rate. Express shipping is available for $20.
- Canada. Flat $25 standard shipping.
- India. Flat $45 standard shipping.
- Japan. Flat $19.99 USD standard shipping.
- South Korea. Flat $19.99 USD standard shipping.
All rates are calculated and shown at checkout before you pay.
Order Tracking
As soon as your order ships, we will email you a tracking number. It can take up to 24 hours for tracking information to update once the carrier scans the package.
Shipping Addresses
Please double-check your shipping address at checkout. We are not able to redirect a package once it has shipped, and we cannot be responsible for orders sent to an incorrectly entered address. If you spot a mistake, contact us right away and we will do our best to correct it before the order leaves our facility.
Lost, Stolen, or Damaged Packages
If tracking shows your order as delivered but you cannot find it, please check with your household and neighbors first, then contact us. If a package arrives damaged, email us photos of the item and the packaging and we will make it right.
International Shipping
We currently ship to the United States, Canada, India, Japan, and South Korea. Rates and availability are shown at checkout. Orders to Canada, India, Japan, and South Korea may be subject to customs duties, import taxes, and fees charged by the destination country. These charges are the responsibility of the customer and are not included in your order total.
Questions
If you have any questions about your shipment, email kian@soltani.co and we will be glad to help.